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Brendan Robinson Brendan Robinson

The problem with bottoms-up AI in staffing and how to fix it.

A few months ago I sat in on a call with a staffing firm's ops leader who was proud of what their desk had built. They were writing job descriptions with ChatGPT,had a resume screening prompt saved in a doc, and were even using AI to draft outreach messages. Usage was up everywhere. She wanted to know if I thought her firm was ahead of the curve on AI.

I asked her a different question. Not how many people were using it, but what it had actually produced - something specific she could point to and say, “this is what AI got us this quarter”.

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