Dispatch: Your Digital Workforce

Fully managed service for Bullhorn Amplify.

Where skills become roles, and roles become results

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HOW DISPATCH WORKS

Bullhorn provides the AI skills.

Dispatch gives you everything you need to deliver measurable business outcomes.

Diagram of interconnected circles labeled Roles, Management & Optimization, and Insights, with arrows indicating a cycle, centered around a gauge icon.

Dispatch is Broad & Madison's managed service for Bullhorn Amplify. It combines purpose-built digital worker roles with workforce management, optimization, reporting and continuous improvement to help you realize the full value of your Amplify investment.

Dispatch AMPLIFY SKILLS DISPATCH ROLES
Hover over a skill or role

THE DIGITAL WORKER ROSTER

Dispatch Roles

Role-based, outcome-driven digital workers.

Dispatch Roles combine Bullhorn Amplify skills into specialist digital workers designed to perform specific operational functions within your staffing business.

Together, they form your Digital Workforce.

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ROLE 01

Sourcer

Recruiters trust the database and stop defaulting to LinkedIn. It becomes their first stop.

ROLE 02

Screener

Runs first-pass screening so recruiters start with a qualified shortlist.

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ROLE 03

Redeployment Specialist

Reactivates dormant candidates already in the database.

ROLE 04

Recruiting Coordinator

Handles scheduling, follow-ups, and candidate communication.

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ROLE 05

Sales Development Representative (SDR)

Works new business leads and keeps the pipeline moving.

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ROLE 06

Data Steward

Keeps records clean and reporting-ready.

ROLE 07

Compliance Auditor

Flags disclosure and data-handling gaps for your team's review, not a replacement for legal sign-off.

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ROLE 08

Back-Office Processor

Handles high-volume admin and processing work.

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NAVIGATING THE ROUTE

Dispatch Management

Coordination & Optimization

40%+

of agentic AI projects will be canceled by the end of 2027 with unclear business value cited as a key issue.

SOURCE: GARTNER (2025)

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Dispatch doesn't stop at deployment.

Every Dispatch Role is continuously managed, monitored and optimized to ensure it delivers measurable business outcomes from day one and continues to improve over time.

Coordination

Roles are configured, sequenced and handed the right work — with clear boundaries between digital and human.

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Optimization

Prompts, thresholds and workflows are tuned on a cycle. Not a project — a permanent state of things getting better.

Monitoring

We watch throughput, quality and exceptions daily, so drift gets caught before it reaches a client or a candidate.

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Guardrails

Disclosure and data-handling templates, sampled reviews of candidate-facing output, and a documented way to pause any role. Risk stays visible, and your team keeps ownership of the compliance call..

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STAYING ON COURSE

Dispatch Insights

Reporting & Performance

Understand the impact of your Amplify investment with clear reporting on performance, productivity, utilization and business outcomes, backed by ongoing recommendations for continuous improvement.

Every report answers one question: is it working yet?

Sample workforce report showing metrics such as value delivered versus program cost, roles deployed, throughput compared to target, recruiter hours, and exceptions caught before reaching a client.

CHOOSE YOUR ROUTE

Three service levels

Pick the level that matches how involved you want us. Deploy gets your workforce running. Command keeps it tuned. Elevate makes it permanent. Each tier picks up where the last one stops.

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Deploy

We baseline your data, configure the roles you've chosen, and hand them over running. Every role comes with a monthly scorecard, so you always know what it's producing.

Command

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Everything in Deploy, plus ongoing coordination and monitoring, a monthly allowance for changes and tuning, and optimization on a regular cycle.

Elevate

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Everything in Command, plus a named workforce lead, a standing working session, and new roles designed and added as Bullhorn releases new Amplify skills. For firms running their digital workforce as a permanent part of how they operate.

Your Amplify Digital Workforce, dispatched.

Where skills become roles, and roles become results.

Schedule a time to talk

FAQs

Frequently asked questions

  • Dispatch is Broad & Madison's fully managed service for Bullhorn Amplify. We combine Bullhorn Amplify's AI skills into purpose-built Digital Worker Roles, then manage, monitor, and optimize them so they deliver measurable outcomes, not just capability.

  • Yes. Dispatch runs on top of Bullhorn Amplify, it doesn't replace it. Bullhorn Amplify provides the underlying AI skills, Dispatch configures, sequences, and manages them into roles built for your business, then keeps them running.

  • Bullhorn Amplify gives you the skills. Most firms don't have anyone dedicated to deciding how to sequence, configure, and monitor them day to day, so results drift or stall. Dispatch is that operating layer: baseline, configuration, daily monitoring, and ongoing optimization, all built in.

  • You are. Dispatch builds in guardrails, disclosure and data-handling templates, weekly sampled review, and a documented way to pause any role, so risk stays visible and gets caught early. Your team and counsel keep ownership of the compliance call.