Your Embedded Bullhorn Success Partner
BULLHORN CONSULTING AND ADMINISTRATION FOR STAFFING FIRMS
The gap between buying staffing tech and getting real value from it is where we work.
We embed with your team, cover everything from day-to-day admin through to full-scale transformation, and stay invested in the outcome, not just the deliverable.
THE PROBLEM WE SOLVE
Overcoming the roadblocks that staffing companies face
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Running without enough expertise
Some firms run Bullhorn without enough internal expertise to use it well. Things work, but only just, and nobody really owns it.
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Stalled after a rollout
Others have invested in a rollout, hit a wall, and are now managing the fallout without the support to fix it.
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The cost of hiring it in
Internal hires are expensive, hard to find, and conflicting priorities mean they can rarely cover the full breadth of what’s needed.
A way of working that flexes to meet you where you are
WHERE ARE YOU ON YOUR JOURNEY?
Some need steady hands on the wheel. Others need a guide across increasingly complex terrain. Some need someone to get them out of a crisis, or through a major transformation, fast.
The Lodestar Model is Broad & Madison’s framework for delivering embedded Bullhorn success that prioritizes what you need, when you need it.
giving you your bearing.
giving you your bearing.
YOUR STEADY GUIDE, KEEPING THINGS RUNNING AND MAKING SURE NOTHING SLIPS THROUGH.
Sentinel
For staffing firms that need consistent, reliable coverage and day-to-day embedded Bullhorn admin support.
Sentinel provides essential transactional support and administration, ensuring your Bullhorn runs smoothly without the need for extensive customization or strategic consultation.
✓ Day-to-day administrative support for core Bullhorn products
✓ User management and basic configuration
✓ Troubleshooting and issue resolution
✓ Standard reporting and data maintenance
✓ Responsive support for routine operational needs
MOVES ACROSS EXPANDING TERRITORY WITH CONFIDENCE, GUIDED BY EXPERIENCE.
Explorer
For staffing firms with a growing technology stack and who need embedded Bullhorn support and expert guidance.
Explorer combines operational administration with consultative guidance to optimize your Bullhorn tech stack and align it with evolving business needs.
✓ Comprehensive administration across multiple Bullhorn products
✓ Consultative guidance on best practices and product usage
✓ Operational support for integrations and workflows
✓ Proactive recommendations for system improvements
✓ Strategic planning for technology expansion
CUTS THROUGH DIFFICULT TERRAIN AND FINDS THE ROUTE FORWARD, HOWEVER CHALLENGING THE CONDITIONS.
Pathfinder
For staffing firms navigating a crisis, a major project such as an acquisition, or a significant transformation that requires hands-on embedded expertise.
Pathfinder delivers intensive, high-tempo expertise with a focus on completing a defined project before returning to a steadier rhythm.
✓ Embedded expert support to stabilize chaotic systems or drive major projects
✓ Rapid assessment and triage of operational and technical priorities
✓ Establishment of foundational processes and best practices
✓ Technology stack overhaul, reconfiguration, or large-scale implementation
✓ Hands-on implementation and intensive project or crisis management
✓ Support to build internal capacity and operational maturity
HOW WE WORK
What you can expect when working with Broad & Madison
What our journey together looks like depends on what you need, but every route has set checkpoints.
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We start with a straightforward assessment of where your Bullhorn environment is today: what’s working, what isn’t, and what you need from a partner. No assumptions, no pre-packaged scope.
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From there, we agree on the right position for where you are. That might mean starting as a Sentinel while we get the fundamentals stable, or going straight into Pathfinder mode if something urgent needs fixing.
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Day-to-day, we work as part of your team: available, staying across your environment, and flagging things before they become problems. Regular check-ins keep the work aligned with where the business is going.
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There’s no rigid contract structure that locks you into a scope that no longer fits. As your needs evolve, the engagement evolves with them. The model is built to move with you.
What our clients say
“Broad & Madison has saved me so much time… sometimes even upwards of 60 hours.”
Robin Elkins, VP - Operations, TEWS
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"We engaged Broad & Madison near the end of a challenging Bullhorn One migration project.
From day one, they played a pivotal role in stabilizing our environment with expert project services, followed by a seamless transition to ongoing platform administration.
They have delivered exceptional expertise, outstanding service quality, and a remarkable value proposition - providing tailored support that’s transforming our users’ experience with this critical business application.
We couldn’t ask for a better partner."
Nathan Miller, COO, Talent Groups
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"Broad and Madison have been incredible partners in our re-launching of Bullhorn.
The team is responsive, experts and great to work with all around. This company is led honestly and transparently, which shows in everything they do.
Best vendor relationship we have had in 5+ years."
Katie Goddard, Operations Manager, AMI Network
A BULLHORN PARTNER BUILT AROUND A DIFFERENT MODEL
Embedded, not transactional
Our team works as an extension of yours for as long as you need us. We’re invested in the long-term journey, not just the immediate deliverable.
We’re on the journey with you
Outcomes over activity
Clean data, well-designed workflows, operational adoption, and continuous improvement are what make recruitment technology deliver. Everything points back to that.
Both strategy and execution
We don’t separate the thinking from the doing. We’re as comfortable defining the strategy as we are getting into the detail of making it work.
Flexible by design
Every firm comes to us at a different point. From stabilization to transformation, we meet you where you are and adapt as your needs change.
TAKE THE NEXT STEP
Let’s find the right path forward.
Wherever you are on your journey, we'll meet you there.
FAQs
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Embedded Bullhorn Success is Broad & Madison's managed service for staffing firms. It provides ongoing, hands-on Bullhorn expertise structured around the Lodestar Model — three support positions that clients move between based on where they are and what they need.
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It's for staffing and recruiting firms running on Bullhorn that want more from their technology than they're currently getting — whether that's better day-to-day admin, strategic guidance across a growing tech stack, or intensive support through a transformation.
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The Lodestar Model is the framework at the heart of Embedded Bullhorn Success. It has three positions — Sentinel, Explorer, and Pathfinder — each representing a different kind of Bullhorn support for a different point in a staffing firm's journey. Clients move between them based on their needs, not a fixed contract tier.
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Sentinel covers day-to-day Bullhorn admin support for firms that need reliable, steady-state cover. Explorer provides expert guidance and administration across a growing Bullhorn technology stack. Pathfinder delivers intensive, hands-on support for a defined period — whether that's a crisis to stabilize or a major project to deliver.
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Yes. The model is designed for movement. Clients shift between Sentinel, Explorer, and Pathfinder based on what the business demands at any given time. There's no penalty for moving, and no rigid scope that locks you into a level that no longer fits.