When Your Tech Stops Being a 3am Problem: How Tews Found Confidence, Clarity, and Won Time Back

If you’ve ever been the person responsible for your recruitment tech stack, you’ll know the feeling... Something isn’t quite working. A decision needs to be made. A vendor says “you can’t do that". And suddenly, it’s sitting in your head at 3am.

The Tews Story

As Tews grew, it became clear that their technology hadn’t evolved at the same

speed. The system worked — but in an antiquated way. Progress depended on one person and strategic work kept getting pushed aside in favour of firefighting.

“Broad & Madison has saved me so much time… sometimes even upwards of 60 hours.”

From carrying the weight to sharing ownership

Tews didn’t need more tools. They needed confidence — and someone to stand

alongside them.

By bringing Broad & Madison in as a fractional admin partner, the pressure shifted. Instead of one person holding everything together, system decisions became shared. Problems were addressed calmly. And crucially, Tews gained the reassurance that their instincts were sound.

“We’re vetting the right vendors. We’re asking the right questions. Our database is set up properly.”

That validation mattered — especially when navigating new tools, external vendors, and big decisions that would shape how the business operated long-term.

Time back — and headspace restored

Within the first few months, the impact was tangible. Leadership could finally step

back into a more strategic role, rather than constantly reacting.

“I can work strategically again.”

Instead of wondering whether the system would hold up, Tews could focus on

building their team, supporting growth, and driving revenue — knowing their

technology foundation was solid and looked after.

And that’s what fractional ownership is really about: removing the quiet, constant

stress that comes with “owning” your CRM alone — and replacing it with clarity,

momentum, and trust.

“If I could have done this three years ago, I would have.”

(All quotes from Robin Elkins, VP - Operations, Tews)

More information

• Read the full Tews case study

• Contact us for details about our Fractional Admin service